Privacy Policy

The data controller is Sentinel, a local property representation service operating in Torrevieja and within a 50–70 km radius.

Contact for data protection matters:

• Email: sentinelcostablanca@gmail.com

Sentinel processes only data necessary for:

• Responding to enquiries sent via the contact form
• Conclusion and performance of the package agreement
• Invoicing
• Online payment processing
• Operational communication with the client

Data may include:

• Name
• Email address
• Phone number
• Property location
• Billing details
• Information required in the service onboarding process
• Sentinel does not process data for marketing purposes without explicit consent.

Data is processed on the basis of:

• Performance of contract or pre-contractual steps
• Legal obligations (e.g. accounting)
• Legitimate interest of the controller (operational communication)
• User consent (where applicable)

Data is retained:

• For the duration of the engagement
• For periods required by law (e.g. accounting records)
• Until withdrawal of consent, where processing is based on consent
• After the required periods, data is deleted or anonymised.

For online payments, transaction data is processed by external payment service providers.

Sentinel does not store full payment card data.

Payment providers act as independent data controllers under their own terms.

The site may use:

• Technical cookies (necessary for the site to function)
• Functional cookies
• Analytics cookies (if enabled)
• Users may manage cookies via browser settings.
• Disabling some cookies may affect site functionality.

Users have the right to:

• Access their data
• Rectification of data
• Erasure of data
• Restriction of processing
• Data portability
• Object to processing
• Withdraw consent at any time
• Requests should be sent to the controller's email address.

Data may be disclosed to:

• Accounting service providers
• Payment providers
• Technology partners operating the site infrastructure
• Data is not sold or shared for marketing purposes.

Sentinel applies appropriate technical and organisational measures to protect data against unauthorised access, loss or disclosure.

The Privacy Policy may be updated following legal or operational changes. The current version is published on the site.